Constant Impulse Errors

Published on December 25, 2008 By Liandral In Stardock Support General

Am I alone in suffering continual errors with Impulse?

The old Stardock Central was fairly reliable for me but since the move to Impulse, I've had nothing but issues. After installing the software and updating all my registrations, it continually finds some of my registrations "invalid", wont add or update - only partially downloads all the "My Colors" desktops and once I have them finally working, only loses them the next time I log in..

Sometimes I try to even start impulse, only to get a variety of error messages whereby I completely uninstall, then reinstall, only to have it work correctly on a couple of occasions prior to falling over again - rinse cycle and repeat

Nothing too strange about my configuration - just simple XP so why all the hassle?

Comments

ZubaZ

on Dec 25, 2008

The Stardock root database server had a hardware crash on Christmas eve. The DB admins are working on restoring it but some services will be affected including customer database updating, software updating and downloading and other services. We do not currently have an ETA to solve due to limited personnel being available on Christmas eve / Christmas day but it should be rectified within the next 48 hours.

Note: All users who purchase anything between December 24 and the time this issue is rectified will be receiving a 33% off coupon on all future purchases as a token of appreciation for your patience.

Tailsgirl

on Dec 25, 2008

Yep, there's a big sign on the top of the forum page, you can't miss it

Liandral

on Dec 25, 2008

Umm thanks guys but I am well aware of the "Big Sign"

This problem has been going on since the creation of Impulse

Island Dog

on Dec 25, 2008

Please send an e-mail to support@stardock.com and reference this thread. Please take note it is the holiday and support is not in, but will take a look at your issue at the earliest possible time.

Liandral

on Dec 25, 2008

Bless ya Island Dog - Will Do

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